What is the role?
Volunteering with the Reception Coordinators, you will be taking on aspects of a wide-ranging role. This could be answering the telephone and directing calls or taking messages, welcoming and guiding visitors and patients to their destination, or ensuring visitors are complying with infection control measures. You will be the main liaison for people coming into the building and volunteering as part of a broader team.
Shifts available: Friday 12.30pm to 4pm
What will I be doing?
Role Tasks:
- Acting as point of contact for visitors and patients on arrival at the Hospice
- Taking and redirecting calls and taking and passing on messages by email
- Using patient database to check the bed state and patients on the Inpatient Unit, ensuring patient confidentiality is maintained
- Checking Reception Outlook Calendar and patient database for scheduled appointments
- Receiving parcels, letters, donations etc
- Supporting with admin tasks from time to time – typing up notes, envelope stuffing etc
- Directing people to waiting areas and ensuring social distancing is being observed if applicable
- Guide visitors to the Wards, and support with donning and doffing of PPE if appropriate
- Maintaining cleanliness and infection control standards in the Reception Area
- Liaising with IPU regarding access for patients/visitors etc to the wards
Skills and Experience Required:
- Must be punctual to enable an effective handover
- Experience of customer service, administration or working in a clinical environment would be welcome, but is not essential
- Computer skills are required – in particular using Outlook, Word and Excel and online platforms
- Excellent communication and people skills, as much of this role is about connecting individuals, and ensuring that information is relayed effectively
- Must understand the importance of confidentiality and data protection
Personal Qualities Required:
- Empathy, with a sensitivity to the Hospice environment
- Confident, and able to remain calm and supportive when faced with emotionally challenging situations
- The ability to work from own initiative, but also able to follow instructions and procedures and remain within the boundaries of the role
- Confident to use/learn to use a range of IT applications and willingness to undertake any training appropriate to the role, as required
- Flexible and open to learning new ways of doing things as the role demands
