What is the role?

Volunteering with the Reception Coordinators, you will be taking on aspects of a wide-ranging role.  This could be answering the telephone and directing calls or taking messages, welcoming and guiding visitors and patients to their destination, or ensuring visitors are complying with infection control measures. You will be the main liaison for people coming into the building and volunteering as part of a broader team.

What will I be doing?

  • Acting as point of contact for visitors and patients on arrival at the Hospice
  • Working with the Inpatient Host volunteers to ensure visits to the Ward and other parts of the Hospice flow smoothly
  • Taking and redirecting calls
  • Taking and passing on messages by email
  • Using patient database to check the bed state and patients on the Inpatient Unit, ensuring patient confidentiality is maintained
  • Checking Reception Outlook Calendar and patient database for scheduled appointments
  • Receiving parcels, letters, donations etc ensuring the right processes are followed in order to direct on (currently includes quarantine measures)
  • Using the computer to check the Outlook calendar, look at and edit Word documents and use Microsoft Teams
  • Supporting with admin tasks from time to time – typing up notes, envelope stuffing etc
  • Welcoming visitors and ensuring they have carried out appropriate infection control measures if appropriate
  • Directing people to waiting areas and ensuring social distancing is being observed if applicable
  • Guide visitors to the Wards, and support with donning and doffing of PPE if appropriate
  • Maintaining cleanliness and infection control standards in the Reception Area
  • Liaising with IPU regarding access for patients/visitors etc to the wards

Are you Interested?

If you are interested in a volunteering role with us, complete our Application Form and we will be in touch.

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