You will be supporting our busy Outreach team (Clinical Nurse Specialists, Doctors, Registered Nurses) by checking in with Hospice patients over the phone and updating records accordingly on our electronic patient records system.

Part of this role also involves building a rapport and maintaining a link with patients to ensure we are able to stay in touch and offer support when an appropriate need is identified.

Frequency: Monday to Friday between 9am and 4pm

Role tasks:

• Contacting patients (identified for ‘keep in touch’ by the team) on the phone, to check in on their wellbeing, noting any changes in symptoms or general welfare
• Flagging and escalating any changes in symptoms or welfare/safeguarding concerns to the clinical team
• Recording patient contact on the electronic patient record system (SystmOne)
• Liaising with the clinical team and Clinical Admin to ensure patient data is kept accurate and up-to-date and is stored securely

Skills and Experience Required:

• Experience of working in a clinical or nursing background is essential for this role
• Experience of palliative or end of life care is highly desirable
• A high level of communication skills, both written and verbal are essential
• Confident in working on own initiative but also willing to follow instructions and procedures, and seek assistance when required
• Good understanding of safeguarding and information governance
• This is an office based role, for which IT skills and experience of using databases is essential

 Personal Qualities Required:

• A calm, friendly and empathic personality
• A logical, problem-solving approach to any challenges
• Be prepared to deal with conversations that require patience, sensitivity and emotional resilience
• Ability to remain calm and supportive when responding to challenging circumstances
• An understanding of boundaries, including own and those of the role