You will be supporting the Clinical Administration team with a range of administrative tasks including uploading in-patient folders onto the Electronic Patient Record System (EPRS), uploading archived patient records onto Vantage Sentinel, answering telephone / direct calls, and taking messages appropriately. Further tasks will include assembling admission, discharge and ‘In Your Loss’ packs.

Frequency: Monday & Wednesday afternoons

Role tasks:

• Answering the telephone and redirecting or escalating calls as required
• Accessing patient information on the EPRS
• Posting VOICES surveys to Next of Kins and inputting responses from the survey onto Microsoft Forms
• Assembling admission, discharge and In Your Loss packs
• Selecting and importing relevant patient information in a PDF format
• Adding relevant information to the Vantage Sentinel database
• Keeping a log of progress and ensuring that Clinical Admin team is kept updated regarding progress
• Ensuring information is saved regularly

Skills and Experience Required:

• Must have excellent administration skills and experience
• Accurate data entry skills, and attention to detail
• Good written and verbal communication skills
• Knowledge and experience of using databases and Microsoft Office are essential for this role
• Clinical experience is desirable, but not essential

Personal Qualities Required:

• Empathetic, with a sensitivity to the Hospice environment
• Sound understanding of confidentiality, and Data Protection measures
• Good problem-solving ability
• Able to act on initiative, but aware of the boundaries of your role and when to seek assistance