What is the role?

You will be supporting the Clinical Administration team with a range of administrative tasks including uploading in-patient folders onto the Electronic Patient Record System (EPRS), uploading archived patient records onto Vantage Sentinel, answering telephone / direct calls, and taking messages appropriately. Further tasks will include assembling admission, discharge and ‘In Your Loss’ packs.

Frequency: Monday & Wednesday afternoons

What will I be doing?

Role tasks:

  • Answering the telephone and redirecting or escalating calls as required
  • Accessing patient information on the EPRS
  • Posting VOICES surveys to Next of Kins and inputting responses from the survey onto Microsoft Forms
  • Assembling admission, discharge and In Your Loss packs
  • Selecting and importing relevant patient information in a PDF format
  • Adding relevant information to the Vantage Sentinel database
  • Keeping a log of progress and ensuring that Clinical Admin team is kept updated regarding progress
  • Ensuring information is saved regularly

Skills and Experience Required:

  • Must have excellent administration skills and experience
  • Accurate data entry skills, and attention to detail
  • Good written and verbal communication skills
  • Knowledge and experience of using databases and Microsoft Office are essential for this role
  • Clinical experience is desirable, but not essential

Personal Qualities Required:

  • Empathetic, with a sensitivity to the Hospice environment
  • Sound understanding of confidentiality, and Data Protection measures
  • Good problem-solving ability
  • Able to act on initiative, but aware of the boundaries of your role and when to seek assistance

Are you Interested?

If you are interested in a volunteering role with us, complete our Application Form and we will be in touch.

Know the Perfect Candidate? Share this Opportunity!

More Voluntary Roles

  • Café

  • Clinical Administration Support

  • Ward Supporter