Coronavirus COVID-19 advice

Important information: Visiting the In-Patient Unit

Updated: Friday 27th March 2020

To ensure the safety of patients and employees during the Coronavirus outbreak, nominated visitors only will be able to visit patients. This will be limited to one visitor per patient at any one time. Patients will be asked to nominate a maximum of two people who are immediate family or a close friend.

When visiting the Hospice, visitors will be asked to confirm that they are symptom-free and this will be assessed by the Hospice team. If they are in any doubt, visitors will be asked to immediately leave the building and telephone 01424 445177 to discuss how they can be in contact with their loved one.

Anyone permitted to visit the In-Patient Unit must ensure they adhere to the two-metre social/physical distance requirement and wear any protective clothing as required.

Whilst we recognise the impact this will have on our patients and their loved ones, we hope that you understand that this is to protect patients and employees.

Thank you for your support and understanding.


The UK is now in the delay phase of the response to coronavirus. The public are advised to stay at home and only leave for essential reasons. Please monitor yourself and your family for the symptoms of coronavirus and follow the self-isolation guidance:

  • A new continuous cough OR
  • High temperature (of 37.8°C or higher) OR
  • Shortness of breath

If you have these symptoms, you should stay at home (self-isolate) for 7 days from the onset of your symptoms. If your symptoms become unmanageable you should use NHS 111 online (only call NHS 111 if you cannot get online). If you have not had any signs of improvement after 7 days and have not already sought medical advice, please use NHS 111 online before leaving home or allowing visitors in.

If you live with others and one of you has symptoms of coronavirus, then all household members must stay at home for 14 days. The 14 day period starts from the day when the first person in the house became ill. If members of the household develop symptoms, each person needs to stay at home for 7 days from the onset of their own symptoms.

Only call 111 if you can not get help online.

If you are self-isolating please do not come into the Hospice. Contact our team on 01424 445177 if you wish to speak to someone about being in contact with a loved one who is in the Hospice. Ensure you let our community team know in advance of any planned home visits.

Stay at home

The government has confirmed you should only leave the house for food, health reasons or work (where this absolutely cannot be done from home). There are exceptions - even when doing these activities, you should be minimising time spent outside of the home. You should: 

  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you return home
  • Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet and social media
  • Use telephone or online services to contact your GP or other essential services.

This is a rapidly evolving situation and advice may change quickly. We continue to monitor guidance from the Government and the NHS coronavirus webpages.

Find out more about affected Hospice services below:

Bereavement Services
Lottery 
Retail (collections, Donation Centre and shops)
Wellbeing Programme
Voluntary Services

Thank you for your understanding 

Dr Karen Clarke 
Chief Executive