Coronavirus COVID-19 advice

Important information: Visiting the In-Patient Unit

Updated: Wednesday 5th August 2020

St Michael’s Hospice places great value on the importance of patients, their families, friends and loved ones being in touch with each other and we are committed to enabling the greatest flexibility for contact that our risk assessments determine possible whilst ensuring the safety of patients, visitors and hospice employees.

It is with regret that we are only able to allow nominated visitors to the In-Patient Unit and only at the discretion of our clinical team. Whilst we recognise the impact this will have on our patients and their loved ones, we hope that you understand that this is to protect patients, employees and the wider community.

Please be assured that we are reviewing our position on visiting regularly in line with governmental guidance.

If you would like to discuss how you can be in contact with someone on our In-Patient Unit, please telephone 01424 445177.

For more information about our current visiting policy, please click here.


Please monitor yourself and your family for the symptoms of coronavirus and follow the self-isolation guidance:

  • A new continuous cough OR
  • High temperature (of 37.8°C or higher) OR
  • Shortness of breath
  • A loss of, or change to, your sense of smell or taste.

If you have these symptoms, you should stay at home (self-isolate) for 10 days from the onset of your symptoms. If your symptoms become unmanageable you should use NHS 111 online (only call NHS 111 if you cannot get online). If you have not had any signs of improvement after 10 days and have not already sought medical advice, please use NHS 111 online before leaving home or allowing visitors in.

If you live with others and one of you has symptoms of coronavirus, then all household members must stay at home for 14 days. The 14 day period starts from the day when the first person in the house became ill. If members of the household develop symptoms, each person needs to stay at home for 10 days from the onset of their own symptoms.

Only call 111 if you can not get help online.

If you are self-isolating please do not come into the Hospice. Contact our team on 01424 445177 if you wish to speak to someone about being in contact with a loved one who is in the Hospice. Ensure you let our community team know in advance of any planned home visits.


Stay alert
We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly.

This is a rapidly evolving situation and advice may change quickly. We continue to monitor guidance from the Government and the NHS coronavirus web pages.


Find out more about affected Hospice services below:

Bereavement Services
Lottery 
Retail (collections, Donation Centre and shops)
Wellbeing Programme
Voluntary Services

Thank you for your understanding 

Dr Karen Clarke 
Chief Executive